This practical course offers an overview of the principles that underpin a professional safety investigation interview with either a member of staff, a patient or a family. The course aligns to the PSIRF guidance on a systems approach to interviews. The course includes:
Planning and preparing for an interview
Using a structured hierarchy of questions to facilitate comprehensive, accurate information
Asking system-focused questions
Closing an interview
The course takes place as a 3 hour live virtual workshop includes interactive activities and discussions.
You’ll also be directed to specific activities designed to extend and consolidate your knowledge.
On completion of the course you will receive a certificate of attendance.